Question 1

How quickly will a concierge respond?

Accepted Answer

A Final Wishes Concierge typically reaches out the same business day, often within a few hours of intake.

Question 2

Do I need to pick a package before starting?

Accepted Answer

No. Most families start with a free consultation and choose a package after they understand what they need.

Question 3

Is this only for families who just experienced a loss?

Accepted Answer

No. We support pre-need planning, at-need coordination, and after-loss work that can stretch months or years.

Question 4

What do the packages cost?

Accepted Answer

Pricing depends on the scope and duration of your case. A concierge will provide a clear quote during your consultation — no surprise fees.

Question 5

Can I change packages later?

Accepted Answer

Yes. You can upgrade or downgrade at any time. Your workspace, documents, and history carry forward.

Question 6

Is the concierge a real person?

Accepted Answer

Yes. Every case is assigned to a named Final Wishes Concierge. AI assists the concierge — it does not replace them.

Question 7

What can a concierge actually do for me?

Accepted Answer

Depending on your package: coordinate funeral homes, prepare document packets for attorneys, file insurance claims, manage vendor communication, organize family calendar, and translate complex paperwork into plain English.

Question 8

Is my information private?

Accepted Answer

Yes. Data is encrypted in transit and at rest. Every sensitive action is recorded in a tamper-proof audit log. Access is role-based, and partners only see what you explicitly approve.

Question 9

Can I delete my account?

Accepted Answer

Yes. You can request full account deletion at any time. We retain only what is legally required (e.g., financial records for tax purposes) and delete the rest.

Question 10

Do you accept referral fees?

Accepted Answer

No. Final Wishes does not accept referral fees from funeral homes, attorneys, or any other service provider. Our recommendations are based on fit, not commission.

Question 11

How do I refer my organization's families?

Accepted Answer

Visit our partner page for your vertical (hospice, funeral home, attorney, hospital, assisted living, or other). Each has a referral form and a partnership-meeting request.

Question 12

How am I billed?

Accepted Answer

Monthly, against the package you selected. You'll see every charge in your workspace under Finances.

Question 13

Do you charge for the initial consultation?

Accepted Answer

No. The first 20-minute consultation is always free.

Quick, honest answers.

Getting started

Services & pricing

Working with a concierge

Privacy & security

Referral partners

Billing

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